GENERAL INFORMATION

My Products 2017

GENERAL INFORMATION HOW TO ORDER __________________________________________________________________________________________________________________ WEB ORDERS Orders placed via our website will receive a 2% discount, and setup fees will be waived. Submit art at time of order placement for faster order processing. EMAIL ORDERS Orders may be emailed. PHONE ORDERS Our Customer Care team is dedicated to helping you place an order. Please give us a call during our customer service hours: 7:00 a.m. to 5:30 p.m. CST, Monday through Friday FAX ORDERS Faxed orders are accepted as original orders. Any written confirmation of a faxed order must be marked "CONFIRMATION OF FAX – DO NOT DUPLICATE" to avoid duplicate orders. HARDWARE-ONLY ORDERS Most orders placed before 2:00 p.m. CST will ship same day. IMPRINTED PRODUCTS Refer to the product's production lead time. See the DEFINITIONS section for details. ALL ORDERS/APPROVALS RECEIVED AFTER NOON CST WILL BE PROCESSED ON THE NEXT BUSINESS DAY. OUR FACTORY IS NOT RESPONSIBLE FOR ANY OMITTED INFORMATION OR SERVER/ FAX MALFUNCTIONS THAT AFFECT RECEIPT OF THE ORDER. ORDERING DETAILS __________________________________________________________________________________________________________________ CREDIT/PAYMENT TERMS All orders must be prepaid until credit terms are established. We accept Visa, MasterCard, and American Express credit cards. All new customers are required to prepay their first order. Credit application is available on our website. ORDER CHANGES & CANCELLATIONS No graphic or product manufacturing changes will be accepted after final proof approval. Customer is responsible for all labor and material costs incurred prior to cancellation and will be billed accordingly. SHIPPING __________________________________________________________________________________________________________________ MULTIPLE DROP-SHIP ADDRESSES OR SPLIT SHIPMENTS A $5.00(G) fee will be added for each additional address, plus all applicable shipping and handling. Contact Customer Care for the formal drop-ship address document to complete. Additional fees may apply depending on the request. SHIPPING – F.O.B. RAMSEY, MN 55303 Visit our website for shipping information and packing dimensions. Special shipping and pricing guidelines apply to oversized products to ensure product is delivered intact and on time. RETURN POLICY __________________________________________________________________________________________________________________ CLAIMS/RETURNS Any damages or discrepancies must be reported within five days of receipt of merchandise. We reserve the right to not honor any claims not reported within five days. Returns will not be accepted after 90 days and cannot be returned without prior authorization from our factory. Returns may be subject to a 15% restocking fee. Contact Customer Care for additional Claims/Returns processing information. SUBSTITUTIONS Due to unavoidable style modifications and enhancements to the products within this catalog, we may need to substitute a product with a similar item of comparable cost and style. We reserve the right to withdraw any product offering without prior notification. DEFINITIONS __________________________________________________________________________________________________________________ SETUP FEE - $25.00(G) The setup fee represents all costs of preparing process-ready artwork for production, as well as email proofing and two years of archival storage. There is no setup fee when referencing a previous order within two years of order placement, for the same item using exact previous artwork. This setup fee will not be applied to orders placed via our website. HARDWARE-ONLY LEAD TIMES Hardware-only orders placed before 2:00 p.m. CST will ship the same day (subject to capacity and inventory levels). Customer Care will inform you of any shipment delays at the time of ordering. PRODUCTION LEAD TIMES Production lead times are listed for each product on their respective pages and are subject to capacity and inventory levels. Your order will be scheduled within our production lead times or with rush service as requested to meet a required in-hands date. The factory reserves the right to adjust lead times. Customers will be contacted regarding affected orders. Production begins upon receipt of: • Complete purchase order • Payment/credit approval • Production-ready artwork • Proof approval Your order will ship on or before the scheduled ship date via the freight method requested on the purchase order. QUICK SHIP – 24 HOUR OR 48 HOUR Completed purchase order, payment and production-ready artwork must be received by 5:00 p.m. CST. Orders must be placed via our website. Established credit terms or credit card payment will be due at the time of order placement. Quick Ship item numbers must be used when placing orders for this program. Order drop ships from factory on the next business day (24 Hour Quick Ship) or in 48 hours (48 Hour Quick Ship) via UPS or FedEx only. • Proofs are not available; accuracy of the artwork is the customer's responsibility • Our factory will not be held responsible for any delays in the shipment due to discrepancies with the artwork and/or purchase order • Virtual samples and design services are not available • Quick Ship items cannot be combined with items that have regular lead times on any purchase order • Artwork setup fee is included in the price • Maximum quantity per order per day, indicated by end-column quantity • This program is subject to availability WARRANTY All of our products are designed to be cost effective and durable. Unless otherwise stated on the product's catalog page, standard hardware warranty is a one-year parts and labor warranty, which warrants product against defects in material or workmanship. All indoor graphics have a one-year warranty. All outdoor graphics have a 90-day warranty. Warranties do not cover damage due to accidents, abuse, or normal wear and tear. Products found to be defective will be replaced or repaired at the discretion of our factory. TRADEMARKS By submitting artwork to our factory, the customer assumes full responsibility for its use. Our factory will not be held responsible for submitted artwork that violates applicable laws or restrictions. 186


My Products 2017
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